Support

Your church's administrator sends you an invite link. Open it on your phone or computer, create your password, and you're in. If your church isn't using Shepherd's Hook yet, get in touch.

Ask your church administrator for a password reset link. They can make one for you from the People & access screen. You'll also get a notice in the app whenever a reset link is made for your account.

On iPhone, download Shepherd's Hook from the App Store. On any other phone, tablet or computer, open the web app in your browser and use “Add to Home Screen”.

Open the app, tap the bell, and follow the prompt to allow notifications. You can turn them off any time in your phone's settings.

Your church decides. Leaders see the people they're responsible for, and the lead team sees everyone. Private notes and removal reasons are limited to the lead team.

Tap your name (top right), then AI features. They stay off until you turn them on, and the app asks before anything is sent to an AI service.

No. When your church connects Planning Center, Shepherd's Hook only reads from it.

In the app, tap your name (top right), then Delete my account. This permanently deletes your login and your settings. Records you added for your church stay with the church.

It's where leaders mark the people they saw at church each weekend. Tap or swipe a name; couples count once. If you tap the wrong person, Undo appears for a few seconds, and after that your lead team can fix it.

Yes, for 30 days. Your lead team can open Reports, then Recently removed, and restore them with their history.

Yes. An Expenses approver can invite them from Expenses, then Access, by email. They'll only ever see Expenses, never your care list.

Use Report a bug / request a change in the app's account menu. It goes straight to our team with the details we need to fix it.